PATIENT CARE & SERVICES

Access to Treatment: Care of Patient

• We At JAIPRAKASH HOSPITALS respect and support the patient’s right to impartial access to treatment and services that are offered at the hospital and that are consistent with relevant laws and regulations and medically indicated, regardless of race, creed, sex, nationality, religion, age, disability, diagnosis or source of payment.
• Patients at higher-than-normal risk will be identified. Children under 18 years of age, geriatric patients with mental or physical disability, mentally unsound patients, comatose patients etc. who are identified as vulnerable patients will be given additional care.
• Receive life-saving treatment without delay regardless of his/her economic status or source of payment. Should it not be an emergency and the hospital cannot accommodate him/her, he/she has the right of safe transfer to a facility that agrees to receive and treat him/her.
• Right to choose his/her own consulting physician.
• Right to receive considerate and respectful care, provided in a safe environment, free from all forms of abuse or harassment.
• Easy access to the in-charge doctor/sister and has a right to get detailed explanation about the medical problem, diagnosis and prognosis in the language the patient/relative understands.
• Receive appropriate assessment and effective management of pain pertinent to his/her medical condition.
• Get timely medication and the consultant/primary physician should visit him regularly as per the scheduled time.
• JAIPRAKASH HOSPITALS will support and encourage the patient and their family to participate and involve them in the development, decision-making and implementation of his/her medical care.
• Patient has a right to receive adequate information related to their medical treatment, investigations, and procedures to be carried out.

Right to Information

Patients are kept informed about:

• Medical Counselling by the Consultant about the deceased per se.
• The cost of treatment through proper financial counselling. The patient has a right to examine and receive an explanation of his/her interim and final bill regardless of the source of payment.
• The physician who is treating him/her.
• Plan of care and diagnosis and disease condition.
• Medication and safe medication usage.
• Outcomes of care including unanticipated outcomes of care and complications.
• The risks of discontinuing treatment when patients decide to discontinue care.
• Expected date of discharge and discharge instructions.
• Their rights and responsibilities in the hospital.
• Right to be informed beforehand about occurrence of any unpredictable life-threatening event or untoward situation.
• Right to know which hospital rules and policies apply to his/her conduct while a patient.
• Right to adequate information related to any procedures/ anesthesia, its risks, benefits, alternatives and potential complications.  After adequate information is received, the patient/legal authorized representative gives an informed consent.

As a Patient you have the RIGHT:

• To know the name, identity, and professional status of all persons providing services to you and to know the physician who is primarily responsible for your care.
• To receive complete and updated information concerning your diagnosis, treatment and prognosis in a language that you can understand.
• To have access to all information contained in your medical record through your primary consultant.
• To an explanation in a language you can understand of any proposed procedure, drug or treatment; the possible benefits; side effects, risks or known drawbacks if any; potential costs; problems related to recovery; and, the likelihood of success. The explanation should also include discussion of alternative procedures or treatments.
• To personal privacy; Care discussion, consultation, examination and treatment will be treated confidentially.
• To expect that all communications and records related to your care will be treated confidentially.
• To assistance in obtaining consultation with another physician regarding your care; this consultation may result in additional cost to you or your family.
• To request consultation with the Hospital Ethics Committee regarding ethical issues involved in your care.
• To be transferred to another facility at your request or when medically appropriate and legally permissible; you have a right to be given a complete explanation concerning the need for/and alternatives to such a transfer. The facility to which you will be transferred must first accept you as a patient.
• To know if your care involves research or experimental methods of treatment; you have the right to consent or refuse to participate.
• To voice complaints regarding your care, to have those complaints reviewed, and, when possible, resolved without fear of any harm or penalty to yourself. You have the right to be informed of the response to your complaint.
• To examine your bill and receive an explanation of the charges.
• To be informed of any hospital policies, procedures, rules or regulations applicable to your care.

As a Patient, your RESPONSIBILITIES are:

• To provide all personal and family health information needed to provide you with appropriate care; this includes reporting if you are in pain, or require pain relief.
• To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
• To ask questions to your physician or other care providers, when you do not understand any information or instructions.
• To inform your physician or other care provider, if you desire a transfer of care to another physician, caregiver, or facility.

• To be considerate of others receiving and providing care.
• To observe facility policies and procedures, including those regarding smoking, noise, and number of visitors.
• To accept financial responsibility for health care services and settle bills promptly.